Refund Policy

 

Eligibility Period

All return or exchange requests must be submitted within 30 calendar days from the date the order is delivered and received by the customer. Requests made after this timeframe may not be accepted.

Acceptable Reasons for Returns & Exchanges

Within the eligible period, returns or exchanges may be approved under the following circumstances:

• The product shows noticeable appearance defects or external imperfections

• The item has quality-related or functional issues that affect normal use

• The product emits unusual odors, displays significant color discrepancies, or has similar manufacturing defects

• The received item does not correspond to the original order (including incorrect model, size, or type)

• No-reason return or exchange requests, provided the item remains unused, undamaged, and in resalable condition

Returned items must comply with the above conditions to qualify for processing.

Return Request Procedure

To initiate a return, customers must contact our customer service team via email or phone and provide the following details:

• Order number

• Proof of payment

• Reason for return or exchange

• Clear photos or videos demonstrating the issue (if applicable)

After reviewing the request, our team will respond promptly. If approved, customers will be notified using the provided contact information and will receive an authorized return address along with return instructions.

Customers must ship the item to the designated return address and wait for confirmation of receipt. Once the item arrives, it will be inspected. If it meets the return requirements, the refund will be arranged without unnecessary delay. For additional refund details, please refer to our Refund Policy.

Exchange Request Procedure

Customers requesting an exchange should contact our support team via email or phone and submit the order number, payment confirmation, reason for exchange, and relevant photos or videos if applicable.

Upon approval, we will provide the return address and exchange instructions. After the returned item is received and successfully inspected, the replacement product will be shipped within 1–3 working days, subject to availability. Estimated delivery times are outlined in our Shipping Policy.

Refund Method & Processing Time

Refunds will be issued to the original payment method used at checkout, including Visa or MasterCard.

Once approved, refunds are typically processed within 1–3 working days. The actual posting time may vary depending on the customer’s card issuer or financial institution. If a refund is not reflected after this period, customers are encouraged to contact us for assistance.

Return Authorization & Shipping Label

All approved return requests must include an official return label provided by our store. This label is required to ensure accurate identification, tracking, and efficient handling of returned packages.

Customers should securely attach the return label to the parcel before shipment. Returns sent without authorization or without the provided label may experience processing delays or may not be accepted.

Shipping Cost Responsibility

• Covered by us: If the return is due to appearance defects, quality problems, abnormal odors, severe color differences, or items not matching the original order, the return shipping cost will be fully covered by our store.

• Covered by the customer: For no-reason returns within the eligible period, customers are responsible for the return shipping fees.

Disclaimer & Liability Statement

We are not responsible for delivery delays caused by shipping carriers or other factors beyond our control. Additionally, we are not liable for damage resulting from improper packaging or handling once the product has left our facility.

All returned items must be securely packaged to prevent damage during transit. Items damaged due to insufficient packaging may not be eligible for refund or exchange.

Contact Us

For any questions regarding returns or exchanges, please contact our store:

E-mail: service@larinesto.com

Phone: +1 (646) 234-5335

Address: 5714 BALDWIN ELM STREET, RICHMOND, TX 77407, US

Opening Hours: Monday to Friday, 10:00 to 18:00 (Europe/London, GMT/BST)